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Shipping Expectations

Thank you for supporting Cleve Seamoss!
In an effort to maintain transparency and understanding, we have a detailed breakdown of how we process and ship our products. This will give customers a more realistic expectation when placing orders and help ensure a smooth delivery experience.

1. Confirmation Email

After placing your order, you will receive an automated confirmation email that contains your order number.

  • Please double-check that the email address entered at checkout is correct.

  • If you don’t see the confirmation email in your inbox, check your spam/junk folder.

  • If it’s not there, contact our customer support team at cleveseamoss@gmail.com, and we will re-send it manually.

  • Keeping this confirmation email handy will help us assist you faster if you have questions about your order.

2. Order Processing

  • Our processing time is 1–14 business days.

  • All orders are scheduled to be shipped within 1–14 business days from the date of purchase, unless otherwise noted.

  • Business days exclude weekends and holidays.

Example:
If your order was placed on a Saturday, the first business day for processing would be the following Monday.

Cut-off Time:
Orders placed after 12:00 PM EST will begin processing the next business day.

3. Shipping Schedule

  • Perishable products (Sea Moss gels, tonics, etc.) are shipped Monday – Tuesday only to avoid weekend delays.

  • Dry products (herbs, teas, capsules, etc.) are shipped Monday - Thursday

  • This schedule helps protect perishable items from weekend delays and ensures all products arrive fresh and in their best condition.

4. Processing Time and Shipping Time

PLEASE NOTE: Processing time and Shipping time are two distinctly different services.

  • Processing Time – The period it takes for us to prepare your order for shipment, which includes handling, packaging, and quality checks.

  • Shipping Time – The period it takes for the carrier to deliver your order to your address after it has been shipped.

5. Shipping Rates

Shipping rates are set directly by UPS and USPS, and we do not have control over them.

  • Rates are influenced by package size, weight, travel distance, and time sensitivity — especially for perishable items that may require faster shipping.

  • We always work to package your order efficiently while maintaining product safety and freshness.

6. Out of Stock Products

While we make every effort to ensure all items are available at the time of fulfillment, there may be instances where an item in your order is out of stock.

  • In such cases, the product may either be shipped separately or refunded, depending on the restocking timeframe.

  • The packing slip included in your package will indicate whether an item has been refunded or is being shipped separately.

7. Holidays & Major Sales Disclaimer

During high-volume holidays such as Labor Day, Black Friday, Cyber Monday, Juneteenth, and the Fourth of Julyor during major sales events, please anticipate slight shipping delays of 2–4 business days beyond our usual timeframe.

  • We appreciate your patience as we continue to ensure the delivery of fresh, high-quality products, even during peak seasons.

8. Perishable Product Policy

  • Due to the nature of fresh, perishable products, we do not ship daily — this prevents products from sitting in a hot facility over weekends.

  • Orders may be held for shipping until the next Monday or Tuesday to ensure freshness upon arrival.

9. Address Accuracy

  • Please double-check your shipping address at checkout.

  • If an incorrect address is entered and the package is returned or lost, we cannot issue a free replacement.

10. Carrier Delays

  • Once your package is handed to UPS/USPS, delivery times are outside our control.

  • Weather, high-volume seasons, or carrier issues may cause delays.

  • We recommend selecting Route Package Protection at checkout for coverage against loss, damage, or theft.

11. No-Show or Missed Delivery

  • If delivery is attempted and the customer is not available to receive the package, we are not responsible for spoilage.

12. Refunds & Replacements

Due to the perishable nature of our products, all sales are final.

  • Replacements are only issued if shipping insurance was purchased and a claim is approved.

  • Shipping insurance (Route Package Protection) is optional and can be added at checkout.

  • Full details about our shipping insurance can be found on our website here: Shipping Insurance Information.